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SERVICE

Charter #24921 · NH

Large 5B-7B
39 CUs in 5B-7B nationally 1 in NH
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SERVICE has 3 strengths but faces 7 concerns

Key Strengths

Areas where this CU excels compared to peers

  • + Net Interest Margin 0.61% above tier average
  • + Total Deposits: Top 2.6% in tier
  • + Total Loans: Top 2.6% in tier

Key Concerns

Areas that may need attention

  • - Credit Quality Pressure: Bottom 1.6% in tier
  • - Liquidity Strain: Bottom 27.3% in tier
  • - Indirect Auto Dependency: Bottom 29.7% in tier
  • - Credit Risk Growth: Bottom 31.2% in tier
  • - Margin Compression: Bottom 47.0% in tier
  • - Delinquency rate 1.82% above tier average
  • - Total Delinquency Rate (60+ days): Bottom 2.6% in tier

NEW · Q2 2026 RECAP

Your Quarter, Wrapped

A 35-second highlight reel of your Q2 2026 — the wins worth celebrating and the one signal worth watching, pulled straight from your scorecard data.

Q2 2026 at a glance

  • One of 39 credit unions with $5B-$7B in assets nationally, and 1 of 1 that size in New Hampshire.
  • Shares and deposits +9.0% year over year ($5.84B in shares and deposits).
  • Membership: 388,968 members, +4.5% vs a year ago.
  • Delinquency rate 2.60%.
  • Return on assets 0.95%.
  • Efficiency ratio 60.69% vs a 65.18% peer average.
  • Loan-to-share ratio 94.85% vs a 85.64% peer average.

Data period: Q2 2026 NCUA call report. Animation disabled (reduced-motion preference). Full details in the metrics table below.

Core Metrics

As of 2026-Q2

Metric Current vs Tier Tier Avg State Avg (NH) National Avg Tier Percentile
Members 388,968
+4.5% YoY+1.3% QoQ
+78.0K 310,918
+6.0% YoY
71,149
+11.0% YoY
34,678
+6.6% YoY
80%
Assets $6.7B
+9.1% YoY+1.0% QoQ
+$910.7M $5.8B
-1.1% YoY
$1.2B
+16.6% YoY
$593.1M
+10.2% YoY
85%
Loans $5.5B
+7.1% YoY+3.4% QoQ
+$1.3B $4.2B
-0.7% YoY
$948.3M
+16.3% YoY
$418.6M
+10.1% YoY
Top 5.1% in tier
Deposits $5.8B
+9.0% YoY+0.9% QoQ
+$943.0M $4.9B
-1.3% YoY
$1.0B
+16.6% YoY
$504.8M
+10.3% YoY
Top 5.1% in tier

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Tier 1
50+ financial metrics with peer benchmarks
Performance signatures (strengths & concerns)
AI-generated insights and rankings

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ROA 0.9%
-12.2% YoY+0.9% QoQ
+0.0% 0.9%
+35.3% YoY
0.9%
+33.3% YoY
1.2%
+121.4% YoY
59%
NIM 3.8%
+5.9% YoY+3.9% QoQ
+0.6% 3.2%
+9.5% YoY
3.5%
+1.7% YoY
3.8%
+2.3% YoY
77%
Efficiency Ratio 60.7%
-4.6% YoY-3.0% QoQ
-4.5% 65.2%
-9.0% YoY
75.7%
-2.9% YoY
83.0%
-5.3% YoY
31%
Delinquency Rate 2.6%
+120.3% YoY-2.9% QoQ
+1.8 0.8%
+23.8% YoY
0.6%
+13.9% YoY
1.3%
+2.6% YoY
Bottom 2.6% in tier
Loan To Share 94.9%
-1.7% YoY+2.5% QoQ
+9.2% 85.6%
-0.2% YoY
73.7%
+0.3% YoY
66.4%
-1.4% YoY
74%
AMR $29,245
+3.5% YoY+0.7% QoQ
$-3K $32,010
-7.3% YoY
$26,565
+8.3% YoY
$20,028
-0.9% YoY
46%
CD Concentration 41.5%
+5.5% YoY+1.0% QoQ
+13.2% 28.3% 30.9% 20.0% Top 10.6% in tier
Indirect Auto % 17.8%
+0.8% YoY+6.6% QoQ
+1.0% 16.8% 17.2% 7.7% 54%

Signature Analysis

Strengths (0)

No strengths identified

Concerns (5)

Credit Quality Pressure

risk
#1 of 33 • Bottom 1.6% in tier

Delinquencies are rising year-over-year. Credit risk is building - they may need better underwriting tools.

Why This Signature
Delinquency Change (YoY): 1.42% points
(Tier: 0.07% points, National: 0.08% points)
worse than tier avg
33 of 67 Large CUs have this signature | 962 nationally
→ Stable (37→33 CUs) -4 CUs YoY

Credit Risk Growth

risk
#3 of 28 • Bottom 31.2% in tier

Loan portfolio growing while delinquencies are rising. Expansion with deteriorating credit quality needs attention.

Why This Signature
Loan Growth (YoY): 7.15%
(Tier: 7.79%, National: 78.26%)
worse than tier avg
Delinquency Change (YoY): 1.42% points
(Tier: 0.07% points, National: 0.08% points)
worse than tier avg
28 of 67 Large CUs have this signature | 688 nationally
→ Stable (31→28 CUs) -3 CUs YoY

Liquidity Strain

risk
#12 of 28 • Bottom 27.3% in tier

Loan demand outpacing deposits. They're bumping against liquidity limits - need funding solutions.

Why This Signature
Loan-to-Share Ratio: 94.85%
(Tier: 84.03%, National: 66.39%)
but better than tier avg
Loan Growth (YoY): 7.15%
(Tier: 7.79%, National: 78.26%)
worse than tier avg
28 of 67 Large CUs have this signature | 432 nationally
→ Stable (27→28 CUs) +1 CUs YoY | Rank worsening

Margin Compression

decline
#3 of 5 • Bottom 47.0% in tier

Profitability above 0.75% ROA but margins eroding by at least 0.10%. Something changed - rising costs or falling yields need addressing.

Why This Signature
Return on Assets: 0.95%
(Tier: 0.96%, National: 1.23%)
worse than tier avg
ROA (Prior Year): 1.08%
(Tier: 0.84%, National: 0.66%)
but better than tier avg
ROA Change (YoY): -0.13% points
(Tier: 0.14% points, National: 0.47% points)
worse than tier avg
5 of 67 Large CUs have this signature | 167 nationally
→ Stable (8→5 CUs) -3 CUs YoY

Indirect Auto Dependency

risk
#25 of 35 • Bottom 29.7% in tier

Significant portion of loan portfolio in indirect auto (>15%). This concentration creates dependency on dealer relationships.

Why This Signature
Asset Growth (YoY): 9.07%
(Tier: 8.71%, National: 3.30%)
but better than tier avg
Indirect Auto %: 17.85%
(Tier: 16.81%, National: 7.71%)
worse than tier avg
Member Growth (YoY): 4.46%
(Tier: 4.24%, National: 15.67%)
but better than tier avg
35 of 67 Large CUs have this signature | 714 nationally
→ Stable (33→35 CUs) +2 CUs YoY | Rank worsening

Metric Rankings

See how this credit union ranks across all tracked metrics compared to peers.

Strengths: Metrics in the top 25% (75th percentile or higher) Concerns: Metrics in the bottom 25% (25th percentile or lower)

Comparing against 39 peers in tier

Top Strengths (9 metrics)

2
Total Deposits
balance_sheet
Value: $5.84B
Peer Median: $4.80B
#2 of 39 Top 2.6% in 5B-7B tier
2
Total Loans
balance_sheet
Value: $5.54B
Peer Median: $4.31B
#2 of 39 Top 2.6% in 5B-7B tier
6
Fee Income Per Member
profitability
Value: $289.44
Peer Median: $208.80
#6 of 39 Top 12.8% in 5B-7B tier
6
Total Assets
balance_sheet
Value: $6.70B
Peer Median: $5.68B
#6 of 39 Top 12.8% in 5B-7B tier
8
Total Members
engagement
Value: 388,968
Peer Median: 303,111
#8 of 39 Top 17.9% in 5B-7B tier
9
Net Interest Margin (NIM)
profitability
Value: 3.81%
Peer Median: 3.25%
#9 of 39 Top 20.5% in 5B-7B tier
9
Deposit Growth Rate
growth
Value: 8.96%
Peer Median: 6.19%
#9 of 39 Top 20.5% in 5B-7B tier
10
Loan Growth Rate
growth
Value: 7.15%
Peer Median: 4.22%
#10 of 39 Top 23.1% in 5B-7B tier
10
Loan-to-Share Ratio
balance_sheet
Value: 94.85%
Peer Median: 89.91%
#10 of 39 Top 23.1% in 5B-7B tier

Top Weaknesses (2 metrics)

39
Total Delinquency Rate (60+ days)
risk
Value: 2.60%
Peer Median: 0.67%
#39 of 39 Bottom 2.6% in 5B-7B tier
36
Share Certificate Concentration (%)
balance_sheet
Value: 41.53%
Peer Median: 29.09%
#36 of 39 Bottom 10.3% in 5B-7B tier
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